Shipping Policy
This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Elexbot, operated by Sagarmax Semiconductors Pvt. Ltd.
By placing an order on our website, you agree to the terms set forth in this Shipping Policy.
1. Shipping Coverage
Elexbot currently ships products only within India.
At present, we do not offer international shipping.
2. Order Processing
Orders are generally processed on the same business day if placed before our daily order processing cut-off time and if:
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The ordered items are in stock.
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Payment has been successfully received and verified.
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No additional verification is required.
Orders received after the cut-off time, on Sundays, or on public holidays may be processed on the next working day.
During periods of high order volume, festivals, sales, or unforeseen circumstances, processing times may be longer than usual.
3. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation via email and/or SMS (where applicable).
A separate notification containing shipment and tracking details will be sent once your order has been dispatched.
4. Shipping Charges
Shipping charges are calculated during checkout based on factors including:
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Delivery location
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Package weight
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Package dimensions
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Courier availability
Any applicable shipping charges will be displayed before payment is completed.
5. Delivery Time
Estimated delivery time depends on your delivery location, courier network availability, weather conditions, and other operational factors.
Typical delivery timelines are:
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Metro cities: Approximately 2–5 business days
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Other cities and towns: Approximately 3–7 business days
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Remote or rural locations: May require additional time
These timelines are estimates only and are not guaranteed.
6. Courier Partners
Orders may be shipped using one or more logistics partners selected by Elexbot.
Current shipping partners may include:
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Shiprocket-supported courier partners
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Porter (for eligible same-day local deliveries, where available)
Elexbot reserves the right to choose the most suitable courier service for each shipment.
7. Same-Day Local Delivery
Same-day delivery may be available for selected locations through Porter or other local delivery partners.
Availability depends on:
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Serviceable location
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Product availability
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Order placement time
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Delivery partner availability
Same-day delivery is not guaranteed and may not be available for all orders.
8. Shipment Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or through your account on our website (where applicable).
Customers are responsible for monitoring shipment status using the provided tracking information.
9. Delivery Attempts
Courier partners may attempt delivery multiple times according to their policies.
If delivery cannot be completed due to reasons such as:
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Incorrect address
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Customer unavailable
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Incorrect contact information
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Refusal to accept delivery
the shipment may be returned to Elexbot.
Additional shipping charges may apply for re-dispatch of returned shipments.
10. Customer Responsibilities
Customers are responsible for providing accurate:
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Name
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Shipping address
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Landmark (if required)
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PIN code
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Mobile number
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Email address
Elexbot shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
11. Delays Beyond Our Control
Delivery timelines may be affected due to circumstances beyond our reasonable control, including but not limited to:
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Severe weather
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Floods
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Earthquakes
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Natural disasters
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Political disturbances
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Government restrictions
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Transport strikes
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Pandemic-related disruptions
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Courier operational delays
Such delays shall not constitute grounds for compensation.
12. Inspection Upon Delivery
Customers are advised to inspect the package immediately upon delivery.
If the outer package appears:
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Damaged
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Torn
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Opened
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Tampered with
customers should:
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Record clear photographs.
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Record an uninterrupted unboxing video.
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Contact Elexbot within 48 hours of delivery.
Failure to provide an uninterrupted unboxing video may affect eligibility for claims relating to transit damage, missing items, incorrect products, or Dead on Arrival (DOA) products.
13. Unboxing Video Requirement
An uninterrupted unboxing video is mandatory for claims involving:
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Missing products
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Incorrect products
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Transit damage
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Dead on Arrival (DOA) products
The recording should clearly show:
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The sealed package before opening
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The shipping label
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Opening of the package without interruption
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All contents inside the package
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The condition of each item
Edited, incomplete, or interrupted recordings may not be accepted for claim verification.
14. Partial Shipments
In certain situations, multiple products from a single order may be shipped separately due to stock availability or operational reasons.
Customers will be informed where applicable.
No additional shipping charges will be levied for such partial shipments unless explicitly communicated before dispatch.
15. Lost Shipments
If tracking information indicates that a shipment has been lost during transit, Elexbot will coordinate with the courier partner to investigate the matter.
Appropriate resolution, including replacement or refund (where applicable), will be provided after completion of the investigation.
16. Refused or Undeliverable Orders
Orders returned due to:
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Customer refusal
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Incorrect address
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Failure to receive the shipment
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Repeated unsuccessful delivery attempts
may be cancelled.
Refunds, if applicable, may be processed after deducting shipping, return shipping, payment gateway, and other applicable operational charges.
17. Order Cancellation Before Dispatch
Customers may request cancellation before the order has been dispatched.
If the cancellation request is approved, the applicable refund will be initiated to the original payment method or another suitable method as determined by Elexbot.
Once an order has been dispatched, it cannot be cancelled and will instead be governed by the Return, Refund & Warranty Policy.
18. Stock Availability
While every effort is made to maintain accurate inventory, occasional stock discrepancies may occur.
If an item becomes unavailable after an order is placed, Elexbot may:
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Cancel the affected item(s)
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Offer an alternative (subject to customer approval)
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Issue a refund for unavailable products
19. GST Invoice
A GST invoice (where applicable) will be generated and provided with eligible orders in accordance with applicable tax laws.
Customers should verify invoice details promptly and notify Elexbot of any discrepancies.
20. Contact Us
For shipping-related enquiries, please contact:
Elexbot
Email: contact@elexbot.in
Phone / WhatsApp: +91 9604870975
Address:
Ground Floor, 1, HB 8/1,
Intelli Kids Building,
Shagun Chowk,
Pimpri Colony,
Pimpri-Chinchwad, Maharashtra – 411017,
India